What is an Inbound Call Center?

What is an Inbound Call Center? For a business to succeed, customer service is key. Quality customer service helps promote goods and services and customer lifetime value. To provide the support your business desires, it’s best to have an inbound call center handle all your customer service needs.   What is an Inbound Call? Call…

Lead Generation Process

Outsourced Lead Generation

Outsourced Lead Generation     Imagine this: your business is preparing to roll out a new product or service. It’s a great idea, and you’re confident in its ability to succeed. So, how do you get it off and running? Easy – lead generation and lead generation services.     What are Lead Generation Services?…

businessman pressing phone button, company identification icons

Click-to-call Services and the Benefits

Click-to-call Services and the Benefits Gold Mountain Communications provides a wide variety of high-quality call center capabilities. From inbound services to additional capabilities, we’re your leading source for all things customer service and support. One such capability we provide involves the use of click-to-call services. What are Click-to-Call Services? Sometimes referred to as click-to-dial, click-to-talk,…

portrait of a beautiful and cheerful young woman telephone operator with headset working on desktop computer in row in a customer service call support helpline business center with teamworker in background

CALL CENTER TRENDS

CALL CENTER TRENDS FOR 2022   Like most worldwide industries, the call center industry experiences its fair share of trends and innovations each year. This year is no exception, and there is no lack of call center trends to take advantage of in 2022.   Intelligent Call Routing Intelligent call routing, or ICR, is designed…

Old Black Telephone

The History of Customer Support

The History of Customer Support   Customer Support: Where it all started The history of customer support has been a long journey, benefitting both customers and companies. It all started with the first industrial revolution between 1760 and 1840. Initially, customer support consisted of walking to shops and factories or sending letters. If there was…

Dialing telephone keypad concept for voice call, contact us and customer service support

Voice Call Benefits

Benefits of a Voice Call It’s no secret that phone calls have decreased in popularity in favor of texts and direct messages, but 56% of businesses still cite phone calls as the most popular way for customers to get in touch with them. Industries that rely heavily on voice calls, like customer service and telecommunications, need communications…

Night Map of USA with City Lights Illumination

US-Based Call Center Advantages

US-Based Call Center Advantages   You may not have given much thought to where your call center is located, but we think you should. It’s become a serious deciding factor for many successful organizations because it impacts your brand more than you think. The top advantages of partnering with a US-based call center include security and privacy…