Mature businesswoman in headset speaking by conference call while looking at computer. Home office.

Customer Satisfaction

How Call Centers Increase Customer Satisfaction The Customer Journey Customer satisfaction is key to having a successful call center experience. When customers call your business, do they expect to be on the phone for hours trying to get their problem solved, or are they excited to have an enjoyable interaction that results in having a…

CRISIS MANAGEMENT PLAN

Call Center Crisis Management

Crisis Management and Call Centers   Before the coronavirus pandemic, 69% of surveyed company leaders had experienced some corporate crisis, averaging one a year. Since then, 95% of company leaders can admit that their crisis preparedness needs improvement. Those with a well-thought-out emergency response plan in place can quickly respond to unexpected disruptions and stabilize operations, bouncing…

Gold Mountain - Customer Service Training 01

Customer Service Training

QUICK TIPS FOR CUSTOMER SERVICE TRAINING Quality customer service, like most other industries, starts with proper training. When a call center implements superior training programs, they can really see through metrics just how well the company benefits. When new employees are onboarded, it’s important for them to be trained for a number of situations in order…