Whatever industry you’re in, we offer the full range of inbound services that help you increase sales, retain customers, and create brand loyalty.
Increase sales with Gold Mountain’s Additional Services. We provide solutions for telesales, telemarketing and market research solutions.
Our distinctive and proven process along with an unparalleled customer service approach has created a winning partnership for our clients.
Opening in 2009, Gold Mountain Communications is a U.S. based, live operator inbound/outbound call center and service agency in Springfield, MO, that helps national corporations outsource their customer service and sales calls. We provide superior quality in the areas of company policies and procedures, sales, customer service, technology, human resources, ergonomics and public image.
Our fully automated, state-of-the-art call center software enables us to field thousands of calls each day for our clients with a high degree of professionalism and customization. We specialize in sales with up-sells, customer service, lead generation with surveys, email response and web-based call center services. Our goal is to provide the highest level of call center service to our clients and allow them to focus on their core competencies.
Gold Mountain and its call centers operate under five different, yet equally important, core values: integrity, respect, professionalism, innovation and commitment. When you do business with us, you can trust you are dealing with genuine people who care greatly about what they do.
At Gold Mountain, we have facilitated call center strategies mid-sized businesses to Fortune 100 companies. We have helped them take advantage of our proven in-house technologies and cutting-edge solutions. Our applications are unique and allow our clients to react quickly in fast-paced market conditions. The solutions we provide can be readily configured, optimized or enhanced in near real time to meet specific business needs, market demands and opportunities.
With unprecedented speed and flexibility, Gold Mountain allows clients to quickly and cost-effectively expand their customer base, increase revenue-per-account through up-selling and cross-selling their existing customers, optimize customer retention, reduce costs and increase Return on Investment.
You can expect Gold Mountain to manage all aspects of your project, including planning, development, testing, implementation and execution of all solutions and applications. We work with your business and IT teams to achieve the desired data integration objectives. We take care of vendor relationships, and maintain and update telecom infrastructure, plus all software and hardware required for the project.
The inbound call center services we provide include:
- Order Taking/Fulfillment
- Click-to-Call Services
- Exclusive Transfers
- Direct Response (DRTV)
- Catalog Order Processing
- Customer Service
- Overflow Services
- Open Enrollment
The additional call center services we provide include:
- Customer Surveys
- Alert Messaging
- Crisis Management
- Market Research
- Customer Retention
- Political Campaigns
- Outbound Services