What is an Inbound Call Center? For a business to succeed, customer service is key. Quality customer service helps promote goods and services and customer lifetime value. To provide the support your business desires, it’s best to have an inbound call center handle all your customer service needs. What is an Inbound Call? Call…
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Customer Lifetime Value and Contact Centers Delivering a superior product or service to a particular market is essential for a business, but its success ultimately depends on the customers willing to purchase it. Each customer brings value to a business; some are more valuable than others. So, how do we know the value of…
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How does Call Center Forecasting Work? Forecasting isn’t just for weather anymore. Nowadays, many industries use various forecasting levels to predict market trends, sales, costs, profit margins, etc. While it might not immediately come to mind, call center forecasting is something the industry relies on heavily as well. What is Call Center Forecasting?…
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Call Center Myths The call center industry, like many others, has always been subject to stereotypes and myths. When choosing to employ a call center for your customer service and sales needs, knowing which myths are false is essential. Why are there so many myths about call centers? Call center myths exist because…
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The Importance of a Neutral Accent In this ever-changing world, your business can be affected by an infinite number of mistakes. Unpopular advertising themes, employing the wrong customer service or retention strategies, and lacking social media presence are just some of what can be a company’s undoing. One thing you probably didn’t think of, though,…
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Outsourced Lead Generation Imagine this: your business is preparing to roll out a new product or service. It’s a great idea, and you’re confident in its ability to succeed. So, how do you get it off and running? Easy – lead generation and lead generation services. What are Lead Generation Services?…
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Click-to-call Services and the Benefits Gold Mountain Communications provides a wide variety of high-quality call center capabilities. From inbound services to additional capabilities, we’re your leading source for all things customer service and support. One such capability we provide involves the use of click-to-call services. What are Click-to-Call Services? Sometimes referred to as click-to-dial, click-to-talk,…
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24/7 Customer Support: Benefits and Advantages In the day and age where anyone from any part of the world can tell someone else about their experience, 24/7 customer support is as essential as ever. Continuous, around-the-clock support is critical for a business because it helps develop a reputation of helpfulness, retain customers, and attract…
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CALL CENTER TRENDS FOR 2022 Like most worldwide industries, the call center industry experiences its fair share of trends and innovations each year. This year is no exception, and there is no lack of call center trends to take advantage of in 2022. Intelligent Call Routing Intelligent call routing, or ICR, is designed…
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