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The History of Customer Support

The History of Customer Support   Customer Support: Where it all started The history of customer support has been a long journey, benefitting both customers and companies. It all started with the first industrial revolution between 1760 and 1840. Initially, customer support consisted of walking to shops and factories or sending letters. If there was…

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Brand Loyalty and Call Centers

What is Brand Loyalty   Brand loyalty is a customer’s connection with a specific company due to past experiences and perceptions of the brand itself. Brand loyalty is shown through purchase devotion to a particular brand and can be achieved by providing a superior level of service to your current and returning customers. Businesses invest…

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Customer Experience Management

Customer Experience Management Successful businesses place the customer experience above all else. Satisfied customers lead to increased sales, better reviews online, and a healthy bottom line. So, how do you ensure customers are pleased with your business? The answer: positive customer experience starts with superior customer experience management.         Defining the Customer…

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Customer Retention Strategies

Customer Retention Strategies and Call Centers When it comes to running a successful business, it all comes down to repeat customers and customer retention strategies. It signifies your success at satisfying existing customers, boosting loyalty, and enticing new customers.   What is Customer Retention? Customer retention refers to the efforts taken by a company to…

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Voice Call Benefits

Benefits of a Voice Call It’s no secret that phone calls have decreased in popularity in favor of texts and direct messages, but 56% of businesses still cite phone calls as the most popular way for customers to get in touch with them. Industries that rely heavily on voice calls, like customer service and telecommunications, need communications…

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Customer Satisfaction

How Call Centers Increase Customer Satisfaction The Customer Journey Customer satisfaction is key to having a successful call center experience. When customers call your business, do they expect to be on the phone for hours trying to get their problem solved, or are they excited to have an enjoyable interaction that results in having a…


Call Center Crisis Management

Crisis Management and Call Centers   Before the coronavirus pandemic, 69% of surveyed company leaders had experienced some corporate crisis, averaging one a year. Since then, 95% of company leaders can admit that their crisis preparedness needs improvement. Those with a well-thought-out emergency response plan in place can quickly respond to unexpected disruptions and stabilize operations, bouncing…