05
Apr
0
By: Gold Mountain On: April 05, 2022 In: Business, Services Comments: 0

Customer Experience Management Successful businesses place the customer experience above all else. Satisfied customers lead to increased sales, better...

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28
Mar
0
By: Gold Mountain On: March 28, 2022 In: Employment, Training and Service Comments: 0

Recruiting Gen Z Who is Gen Z? Gen Z is the generation born after who we know as millennials....

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25
Mar
0
By: Gold Mountain On: March 25, 2022 In: Business Comments: 0

Customer Retention Strategies and Call Centers When it comes to running a successful business, it all comes down to...

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22
Mar
0
By: Gold Mountain On: March 22, 2022 In: Technology Comments: 0

Benefits of a Voice Call It’s no secret that phone calls have decreased in popularity in favor of texts...

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11
Mar
0
By: Gold Mountain On: March 11, 2022 In: Services, Training and Service Comments: 0

How Call Centers Increase Customer Satisfaction The Customer Journey Customer satisfaction is key to having a successful call center...

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28
Feb
0
By: Gold Mountain On: February 28, 2022 In: Business, Employment, Technology Comments: 0

Call Centers and Recruitment Strategy Like with customers, one bad experience can also discourage quality candidates from applying or...

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24
Feb
0
By: Gold Mountain On: February 24, 2022 In: Business, Current Trends, Training and Service Comments: 0

Crisis Management and Call Centers   Before the coronavirus pandemic, 69% of surveyed company leaders had experienced some corporate crisis, averaging...

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16
Feb
0
By: Gold Mountain On: February 16, 2022 In: Business, Services, Technology Comments: 0

Benefits of Call Center Services for Small Businesses   Some believe that the only way for small businesses to...

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08
Feb
0
By: Gold Mountain On: February 08, 2022 In: Services, Technology Comments: 0

US-Based Call Center Advantages   You may not have given much thought to where your call center is located,...

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