The History of Customer Support Customer Support: Where it all started The history of customer support has been a long journey, benefitting both customers and companies. It all started with the first industrial revolution between 1760 and 1840. Initially, customer support consisted of walking to shops and factories or sending letters. If there was…
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What is Brand Loyalty Brand loyalty is a customer’s connection with a specific company due to past experiences and perceptions of the brand itself. Brand loyalty is shown through purchase devotion to a particular brand and can be achieved by providing a superior level of service to your current and returning customers. Businesses invest…
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Customer Experience Management Successful businesses place the customer experience above all else. Satisfied customers lead to increased sales, better reviews online, and a healthy bottom line. So, how do you ensure customers are pleased with your business? The answer: positive customer experience starts with superior customer experience management. Defining the Customer…
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Recruiting Gen Z Who is Gen Z? Gen Z is the generation born after who we know as millennials. Millennials were the generation born between 1981 and 1996. Gen Z is commonly known to start in 1997. With the oldest of Gen Z being in their early 20s, many are just beginning to sink their…
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Customer Retention Strategies and Call Centers When it comes to running a successful business, it all comes down to repeat customers and customer retention strategies. It signifies your success at satisfying existing customers, boosting loyalty, and enticing new customers. What is Customer Retention? Customer retention refers to the efforts taken by a company to…
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Benefits of a Voice Call It’s no secret that phone calls have decreased in popularity in favor of texts and direct messages, but 56% of businesses still cite phone calls as the most popular way for customers to get in touch with them. Industries that rely heavily on voice calls, like customer service and telecommunications, need communications…
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How Call Centers Increase Customer Satisfaction The Customer Journey Customer satisfaction is key to having a successful call center experience. When customers call your business, do they expect to be on the phone for hours trying to get their problem solved, or are they excited to have an enjoyable interaction that results in having a…
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Call Centers and Recruitment Strategy Like with customers, one bad experience can also discourage quality candidates from applying or accepting a position with your organization. There can be many reasons why the recruiting and hiring process may deter a candidate. From lengthy and complicated applications with long periods with no calls to unprofessional interviews, issues…
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Crisis Management and Call Centers Before the coronavirus pandemic, 69% of surveyed company leaders had experienced some corporate crisis, averaging one a year. Since then, 95% of company leaders can admit that their crisis preparedness needs improvement. Those with a well-thought-out emergency response plan in place can quickly respond to unexpected disruptions and stabilize operations, bouncing…
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