Recruiting Gen Z Who is Gen Z? Gen Z is the generation born after who we know as millennials. Millennials were the generation born between 1981 and 1996. Gen Z is commonly known to start in 1997. With the oldest of Gen Z being in their early 20s, many are just beginning to sink their…
Call Centers and Recruitment Strategy Like with customers, one bad experience can also discourage quality candidates from applying or accepting a position with your organization. There can be many reasons why the recruiting and hiring process may deter a candidate. From lengthy and complicated applications with long periods with no calls to unprofessional interviews, issues…
HOW HOLIDAYS AFFECT CALL CENTERS HOW HOLIDAYS AFFECT CALL CENTERS The holidays are a hectic time of year. Businesses and customers both find themselves a bit over their heads in parts of November and December, mainly because of the pressure and time restraints associated with the holiday season. With the holiday shoppoing season ever expanding…