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How Holidays Affect Call Centers

Business, Employment, Sales, ServicesBy Gold Mountain November 12, 2019

HOW HOLIDAYS AFFECT CALL CENTERS HOW HOLIDAYS AFFECT CALL CENTERS The holidays are a hectic time of year. Businesses and customers both find themselves a bit over their heads in parts of November and December, mainly because of the pressure and time restraints associated with the holiday season. With the holiday shoppoing season ever expanding…

Call Center as a Marketing Tool

Business, Sales, ServicesBy Gold Mountain June 20, 2019

Utilizing a Call Center as a Marketing Tool Since their conception, call centers have predominantly been thought of as a tool for customer service. While that claim has tremendous validity, call centers can also be suitable for other business departments. One strategically important opportunity is to use call centers as a marketing tool. It may…