The Importance of a Neutral Accent In this ever-changing world, your business can be affected by an infinite number of mistakes. Unpopular advertising themes, employing the wrong customer service or retention strategies, and lacking social media presence are just some of what can be a company’s undoing. One thing you probably didn’t think of, though,…
Click-to-call Services and the Benefits Gold Mountain Communications provides a wide variety of high-quality call center capabilities. From inbound services to additional capabilities, we’re your leading source for all things customer service and support. One such capability we provide involves the use of click-to-call services. What are Click-to-Call Services? Sometimes referred to as click-to-dial, click-to-talk,…
24/7 Customer Support: Benefits and Advantages In the day and age where anyone from any part of the world can tell someone else about their experience, 24/7 customer support is as essential as ever. Continuous, around-the-clock support is critical for a business because it helps develop a reputation of helpfulness, retain customers, and attract…
Customer Experience Management Successful businesses place the customer experience above all else. Satisfied customers lead to increased sales, better reviews online, and a healthy bottom line. So, how do you ensure customers are pleased with your business? The answer: positive customer experience starts with superior customer experience management. Defining the Customer…
How Call Centers Increase Customer Satisfaction The Customer Journey Customer satisfaction is key to having a successful call center experience. When customers call your business, do they expect to be on the phone for hours trying to get their problem solved, or are they excited to have an enjoyable interaction that results in having a…
Benefits of Call Center Services for Small Businesses Some believe that the only way for small businesses to ensure exceptional customer service is with an in-house call center. Those that outsource to us-based call centers will tell you otherwise. The fact is, in-house call center services for small businesses can be convenient if you…
US-Based Call Center Advantages You may not have given much thought to where your call center is located, but we think you should. It’s become a serious deciding factor for many successful organizations because it impacts your brand more than you think. The top advantages of partnering with a US-based call center include security and privacy…
Direct Response Marketing for Call Centers Let’s say your company’s marketing department hits a home run. It has launched a robust direct response marketing campaign that’s turning heads. Congrats! What systems do you have in place to receive and manage the avalanche of phone calls coming your way? Every call you fail to answer threatens…
Call Center Metrics You Should Know If you’re shopping for a call center to help your business, you should have a good understanding of some basic call center metrics. First Call Resolution Let’s start this list of call center metrics with an essential one. The first call resolution rate is critical and goes a long…