Gold Mountain - Customer Service Training 01

Customer Service Training

QUICK TIPS FOR CUSTOMER SERVICE TRAINING Quality customer service, like most other industries, starts with proper training. When a call center implements superior training programs, they can really see through metrics just how well the company benefits. When new employees are onboarded, it’s important for them to be trained for a number of situations in order…

Gold Mountain - What is Big Data 01

What is Big Data

Big Data: What It Is and How to Use It The call center and customer service industries are filled with buzzwords. Omnichannel, upselling, wrap time, and first call resolution all command a large amount of attention. However, big data seems to be taking much of the focus lately. What is Big Data? Around 2001, Gartner defined it as…

Make Some Noise with Marketing

Call Center as a Marketing Tool

Utilizing a Call Center as a Marketing Tool Since their conception, call centers have predominantly been thought of as a tool for customer service. While that claim has tremendous validity, call centers can also be suitable for other business departments. One strategically important opportunity is to use call centers as a marketing tool. It may…