Night Map of USA with City Lights Illumination

US-Based Call Center Advantages

US-Based Call Center Advantages   You may not have given much thought to where your call center is located, but we think you should. It’s become a serious deciding factor for many successful organizations because it impacts your brand more than you think. The top advantages of partnering with a US-based call center include security and privacy…

Gold Mountain - What is Big Data 01

What is Big Data

Big Data: What It Is and How to Use It The call center and customer service industries are filled with buzzwords. Omnichannel, upselling, wrap time, and first call resolution all command a large amount of attention. However, big data seems to be taking much of the focus lately. What is Big Data? Around 2001, Gartner defined it as…