Call Center Training: Best Practices The call center industry is one with a quick turnaround. Call centers are constantly hiring new representatives, and those new hires require training. So what’s the best way to get these newly hired representatives acclimated to the customer service environment? Present What’s Expected Before a representative is even hired, it…
Details
Utilizing a Call Center as a Marketing Tool Since their conception, call centers have predominantly been thought of as a tool for customer service. While that claim has tremendous validity, call centers can also be suitable for other business departments. One strategically important opportunity is to use call centers as a marketing tool. It may…
Details
Call Centers can Help You Create Loyal Customers In today’s world, just about everything gets studied. Whether through scientific journals, universities, or privately-owned companies, chances are you can find some research about any subject. Call centers are no exception. Plenty of research has been done to prove the usefulness of call centers and provide statistics…
Details
Make a Good First Impression Using a Call Center Call centers are most commonly used to satisfy customer service needs. Because of this, it’s essential to know what customers want and expect when dealing with a call center. Knowing what they require from the first impression to resolution is a great way to ensure customers…
Details
How Call Centers Help with Hiring For your typical company, much goes into the hiring process. Large corporations may have talent advisors and human resources departments dedicated to recruiting applicants. However, not everyone has that luxury or level of resources. When you need an extra hand filling open positions, call centers may provide the assistance…
Details
The Making of a Good Call Center If you own a business or play a significant role in your business’s day-to-day operations, chances are you either currently employ a call center or have considered it. If you’re in the middle of weighing your options in regards to which agency to choose, you have probably already…
Details
Call Centers by the Numbers We can sit here and discuss how beneficial it would be for your business to have and outsource its call center until we’re blue in the face, but in the end, it’s really just us telling you a whole bunch of information. These days, if you really want to put…
Details
Top Reasons for Outsourcing to a Call Center Professionals have written many articles about how beneficial it is for a business to outsource its call center. However, most of those articles only discuss one or two benefits of doing so. There are several reasons why outsourcing is a great idea, and this article will take…
Details
Call Centers and Automation A relatively new subject, automation, is making a huge impact on most forms of communication. Many discussions and articles have been about what a call center can do for your business. We have even discussed it at great lengths in our latest posts. We’ve written about the services offered and how…
Details