How Call Centers Help with Hiring
For your typical company, much goes into the hiring process. Large corporations may have talent advisors and human resources departments dedicated to recruiting applicants. However, not everyone has that luxury or level of resources. When you need an extra hand filling open positions, call centers may provide the assistance you need.
Hiring through Social Media
It seems like everything starts with social media these days. With its marketing capabilities and the potential to reach customers across the globe, a social media presence is crucial for any company. Social media can be vital during the hiring process as well. Open positions are great content to post on social sites. For example, some of the best places are Facebook and Twitter in order to reach many potential applicants. So how can a call center help in this aspect? The postings your company makes will undoubtedly receive some responses. So much so, you may need some help with responding. Given access to social media sites and briefing on what is expected of the job, a typical call center in today’s industry can field all inquiries and respond. Alternatively, a call center can forward them to the professionals in charge who can better answer.
Part of what call centers do best is email. Marketing emails are a key aspect of any marketing strategy and generate plenty of communication between the company and its customers. Some of those emails are likely to be newsletters as well. Within those emails is the potential to include job openings within the company. For example, suppose someone on the email list was to reply to the newsletter email with a question regarding job openings. In that case, those in the call center monitoring the replies can direct them appropriately.
A company’s presence at a career fair is often noteworthy enough to include in email notices. Call centers can help with questions regarding the career fair (time, location, booth location, etc.) and help with other aspects relating to it. For example, these aspects can include contacting potential applicants, news outlets, etc., to inform them of the company’s career fair presence. They can also receive calls after the career fair from those who took business cards and contact information from company representatives present at the fair.
Many websites utilize online chat features to assist customers with potential questions. Some of these are automated algorithms that reply based on the type of question asked, and real employees man others. Often, those behind the chat replies reside within a call center. So, when someone visits a website with a simple question call center representatives can lend their assistance. These questions could be regarding an open position, where to apply, can they apply in person, what are the qualifications, etc.
Call centers have many useful attributes in their repertoire and have the workforce and technology to assist companies with various needs. One of those needs involves hiring and searching for potential job applicants. Call center representatives can spread the word, assist with questions, direct them to the proper places to apply, and provide any other information that may be warranted.