Outsourcing Market Research to Call Centers It cannot be understated how vital market research is to a business. Whether it’s researching industry standards, customer expectations, or growing trends, this process is one of the most effective and productive ways to understand the wants and needs of customers. It is so crucial that one could say…
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Benefits of a Call Center In today’s world, most may think of a call center as standard for all companies. While there is certainly nothing wrong with that, it may be easy for some to overlook the benefits of a call center. A call center brings many advantages to the table for most businesses. We…
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Outsourcing Outbound Surveys Outbound surveys are essential to any business. Because of how competitive markets are, companies feel pressure to what their customers want and need more than ever. In addition, there is pressure to understand the market trends, practices, and even how competitors are shifting. When sending outbound surveys, one may immediately think they are…
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Call Centers and Order Taking Making money is one of the top goals for a business, which is often centered around order taking. There could be other goals, such as revolutionizing an industry or solving an issue in the world, but they won’t be around for long if they’re not making money. The concept of…
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Call Centers Help Small Businesses When a customer calls to speak to a call center representative, they may automatically assume they are talking to someone part of a large corporation. The representative takes the customer’s information, plugs it into a fancy database, and suddenly everything they need to know is right in front of them.…
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Call Centers and Politics Fall is upon us, and with it, this year also comes election season. Legislative seats, state governorships, and local/state judgeships are all up for grabs, and politicians are hot on the campaign trail in preparation for the November election day. With it being an election year, Gold Mountain Communications thought it would be…
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Data Decay: How to Combat a Call Center’s Greatest Enemy Two of the primary services of a call center are customer service and data collection. At a glance, these appear to be pretty straightforward. Upon a more profound study, you can determine that one cannot be completed without the other. A call center needs customers’…
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Strategic Call Center Training Properly training a call center is of the utmost importance. For years, businesses had thought of call centers as a means for handling transactions. Whether purchasing airline tickets, renting a hotel room, or paying off a credit card, most people would associate call centers with a transaction process. However, businesses should…
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Call Center Trends to Keep an Eye On Call centers have come a long way in the last decade. In the past, call centers were often associated with cold calling, with the emphasis on selling and closing, and little concern how the prospect experience. My, how things have changed. A dedicated focus toward customer experience…
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