Gold Mountain is a boutique contact center solutions partner. We specialize in elite sales and best-in-class customer service for our contract clients. For over a decade, we have focused on capabilities, contract stability, passion and connection to our culture, adaptability, and scalability of our business efforts, making Gold Mountain a champion in the industry.
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
Gold Mountain Communications is one of the industry’s best contact center service providers and a leading advisor on call center strategies. We seek to employ the best in the contact center industry, and in doing so, offer the highest quality of service to our clients. If our offer interests your business, feel free to reach out. We’re always available to talk!
Our client relationships are built on forming deep and transparent partnerships. Sharing complete information without delay is a strong founding principle for us, and we make honesty a priority. The priorities Gold Mountain instills throughout the company typifies our relationships with clients, team members, and business partners.
Gold Mountain is a people business. Mutual respect for all individuals, both internally and externally, is a commanding value across the company. As our company grows, we consider respect a primary source of richness, creativity and long-term success. This is due to the integration of individual and cultural differences, while focusing on a common mission to serve and assist our clients.
Supported by a strong training program, the experience, knowledge and rational decision-making processes at Gold Mountain are the pillars of superior solutions. The added value we bring to our clients is measurable and differentiates us from our competitors in the contact center industry.
Based on our relentless passion for exceeding client expectations, Gold Mountain has been recognized by the market and industry experts alike as a “perpetual pioneer” of industry innovation. We will continue to invest time, resources and capital to optimize value for our clients.
Delivering more than what is expected is only possible through strong commitment at every level of our organization. This is a central element of our culture at Gold Mountain, and we are obliged to give our clients the best of ourselves.