Gold Mountain Communications delivers the highest quality customer experience solutions in the inbound call center industry. GMC leadership has over 40 years of experience providing inbound sales and customer service calls in the hospitality and tourism industry.
Our professional and courteous team has proven to convert more calls to confirmed bookings and close them at a higher average daily rate, and we do this while building trust and confidence with your guests, leading the way for reduced costs and repeat business.
We are structured around an understanding of customer loyalty and retention as the foundation of our business. We help our partners keep and grow existing customer relationships through creative problem solving, cost-effective products, and our commitment to high-quality service.
At Gold Mountain, we work with you to become an extension of your business.
Our client relationships are built on forming deep and transparent partnerships. Sharing complete information without delay is a strong founding principle for us, and we make honesty a priority. The priorities Gold Mountain instills throughout the company typifies our relationships with clients, team members, and business partners.
Gold Mountain is a people business. Mutual respect for all individuals, both internally and externally, is a commanding value across the company. As our company grows, we consider respect a primary source of richness, creativity and long-term success. This is due to the integration of individual and cultural differences, while focusing on a common mission to serve and assist our clients.
Supported by a strong training program, the experience, knowledge and rational decision-making processes at Gold Mountain are the pillars of superior solutions. The added value we bring to our clients is measurable and differentiates us from our competitors in the contact center industry.
Based on our relentless passion for exceeding client expectations, Gold Mountain has been recognized by the market and industry experts alike as a “perpetual pioneer” of industry innovation. We will continue to invest time, resources and capital to optimize value for our clients.
Delivering more than what is expected is only possible through strong commitment at every level of our organization. This is a central element of our culture at Gold Mountain, and we are obliged to give our clients the best of ourselves.