Make a Good First Impression Using a Call Center Call centers are most commonly used to satisfy customer service needs. Because of this, it’s essential to know what customers want and expect when dealing with a call center. Knowing what they require from the first impression to resolution is a great way to ensure customers…
The Making of a Good Call Center If you own a business or play a significant role in your business’s day-to-day operations, chances are you either currently employ a call center or have considered it. If you’re in the middle of weighing your options in regards to which agency to choose, you have probably already…
Data Decay: How to Combat a Call Center’s Greatest Enemy Two of the primary services of a call center are customer service and data collection. At a glance, these appear to be pretty straightforward. Upon a more profound study, you can determine that one cannot be completed without the other. A call center needs customers’…
Strategic Call Center Training Properly training a call center is of the utmost importance. For years, businesses had thought of call centers as a means for handling transactions. Whether purchasing airline tickets, renting a hotel room, or paying off a credit card, most people would associate call centers with a transaction process. However, businesses should…